9th November 2020
Social media may have been around for a while (since 1997 apparently), but using...
9th November 2020
Looking forward to 2020 being over? You’re not alone… So let’s waste no more time on this peculiar year and shift our focus to the vast potential and abundance of opportunities that 2021 will bring.
Its easy to assume that Covid has only had a negative impact on business, though many businesses are in growth mode and many consumers have excess income that would otherwise have gone on holidays and commuting. And with that comes opportunities that you need to capitalise on. 2021 looks set to be a pretty good year for those businesses that can adapt to fit the new market and find ways to communicate effectively with potential customers.
What’s working for you?
Running regular audits is something you should already be factoring into your business diary. After all, how can you see what’s working (or not) if you don’t take a look? These insights will help you to focus your future efforts and budget to get the results you crave.
Customer feedback: With technology everywhere, it’s easy to forget about the more ‘human’ side of business, but one of the best ways to analyse what’s working for you is to ask the people that matter, your customers. Rather than relying on automated communications and clever digital tools why not ask your customers and clients why they use your services or buy your products? What keeps them coming back – or prevents them from returning more often? Can you still solve their problems and meet their needs in the new world? What do they need from you in 2021?
Website: Use an analytics tool to understand your web traffic and see where your visitors are coming from. This intelligence will help you to understand how customers are interacting with you digitally. The statistics can give you an overview of your customer demographic and how they move around your site. Is there a particular page that visitors dwell on or maybe one that prompts them to leave? What search terms are visitors using – and are they finding what they need?
Stay fresh: Google loves fresh content. If you want to increase your traffic think about creating blogs and articles that will be buzzy and relevant for 2021, position yourself as a knowledgeable expert, use these as an opportunity to demonstrate your credibility and to build trust – as well as perking up your searchability (SEO).
Maybe the new year is the perfect time to refresh you website? After all, as the first introduction to your business you don’t want to put potential customers off with a tired, irrelevant or unresponsive online presence.
Social Media: Analysing and auditing your social media is also key to your marketing success. It’s not just about follower numbers but how they are interacting with your social accounts and if your posts are bringing them to your website, encouraging them to contact you and ultimately become your happy customers.
If you’re social media isn’t producing engagement think about revising your call to action, posting more often, updating the accompanying images and becoming more active on your accounts. Commenting on and engaging with other complementary brands can do wonders for your followship.
Going Digital: Understanding how other industries have been affected and are also adapting can help you to plan effectively. If you have previously relied on press coverage or advertising to reach your customers. It is worth noting that print coverage has reduced as people shy away from contact and free editorial is harder to come by. This does mean that there are advertising bargains to be had but they may not be reaching the numbers of the past. For all of these reasons going digital with brochures and literature is worth considering as a cheaper and more measurable alternative.
Trying something new… Studies actually show that both email and direct marketing performs 20% better when followed up by a telephone call and with everyone navigating unchartered waters maybe 2021 is the perfect time to try new methods of marketing and rethink your preferred channels?
At The Bridge Marketing we are collaborating with Simply C Photography and Your Telemarketing to create a Multi Channel Marketing Package. By combining our services, we have created a marketing package to help your business to hit 2021 head on.
If you want to start planning your 2021 success speak to The Bridge Marketing team today.